Privacy Policy

Urban Aspect Build Planning & Interior Design, trading as Urban Aspect Interiors (“Urban Aspect Interiors”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used and stored, and how you can access, correct or raise concerns about your information.

1. Personal information we collect

The personal information we collect depends on how you interact with us and may include:

• Your name

• Email address and telephone number

• Residential, project or site address

• Your preferred contact method

• Information about your renovation, new build or other project

• Your project stage, timing, scope and estimated budget

• Details about your builder, architect, building designer, trades or other project participants

• Information contained in plans, briefs, drawings, photographs, specifications and other project documents

• Information about how you heard about Urban Aspect Interiors

• Records of our communications with you

• Quotation, invoicing and payment information

• Website usage and technical information, such as your IP address, browser, device and pages visited

We do not intentionally collect sensitive information unless it is reasonably necessary for our work and you have provided it voluntarily or its collection is otherwise permitted by law. Please avoid including unnecessary sensitive or highly confidential information in an enquiry.

2. How we collect personal information

We generally collect personal information directly from you when you:

• Complete our Discovery Questionnaire

• Contact us by email, telephone, social media or another communication channel

• Book a meeting or consultation

• Request a proposal or engage our services

• Provide project plans, photographs, drawings, specifications or other documents

• Complete our Design Questionnaire as part of the briefing process

• Participate in meetings, design reviews or project correspondence

• Subscribe to updates or marketing communications

• Visit or interact with our website

We may also receive information from builders, architects, building designers, trades, suppliers, consultants, referrers or other people involved in your project. Where practical, we will take reasonable steps to ensure you are aware that we have received this information.

Our website may automatically collect limited technical information through cookies, analytics services and similar technologies.

3. Why we collect and use personal information

We may collect, hold and use personal information to:

• Review and respond to enquiries

• Determine whether a project is suitable for our services

• Recommend an appropriate service or next step

• Arrange discovery calls, consultations and meetings

• Prepare proposals, scopes, agreements and quotations

• Provide interior design, planning, documentation and related services

• Communicate and coordinate with clients, builders, consultants, trades and suppliers

• Manage projects, records, invoices and payments

• Improve our website, services and client experience

• Maintain business, insurance, accounting and legal records

• Protect our systems, website and business from misuse or security threats

• Meet our legal, regulatory and professional obligations

• Send marketing communications where you have consented or where otherwise permitted by law

You may opt out of marketing communications at any time by using the unsubscribe option provided or contacting us directly.

4. When we disclose personal information

We do not sell or rent personal information.

We may disclose personal information where reasonably necessary to:

• Builders, architects, building designers, engineers, certifiers, consultants, trades and suppliers involved in your project

• Contractors or professional advisers assisting us to provide our services

• Website, form, email, cloud-storage, booking, project-management and information-technology providers

• Payment, bookkeeping, accounting, insurance and legal service providers

• Government bodies, regulators, courts or law-enforcement agencies where required or authorised by law

• Another person or organisation where you have authorised the disclosure

We aim to disclose only the information reasonably required for the relevant purpose.

5. Wix and other service providers

Our website is hosted using Wix. Information submitted through our website or Discovery Questionnaire may be processed and stored through Wix and its service providers.

We may also use third-party services for email, cloud storage, analytics, accounting, bookings, project management and other business functions. These providers may collect or process information in accordance with their own privacy policies and contractual obligations.

Some providers may store or process information outside Australia, including in [confirm and insert the countries in which your current providers are likely to store or process information].

Where required, we take reasonable steps to ensure that overseas handling of personal information is consistent with applicable Australian privacy requirements. However, privacy and data-protection laws in other countries may differ from Australian law.

6. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Enable website functionality

• Remember visitor preferences

• Understand how visitors use the website

• Measure website performance

• Maintain security

• Improve content and user experience

• Support advertising or marketing activities where enabled

You can restrict or delete cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Third-party services used on our website, including Wix, embedded social-media content and analytics services, may also use cookies or similar technologies.

7. Photographs, testimonials and project information

We will not intentionally publish identifiable client information, testimonials, project addresses or project photographs for promotional purposes without appropriate permission.

Where permission is provided, we may use approved photographs, testimonials or project details on our website, social-media accounts, portfolio, awards submissions or other promotional material in accordance with the agreed terms.

You may contact us if you have questions or concerns about previously approved promotional material.

8. How we protect personal information

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

• Password-protected systems and accounts

• Multi-factor authentication where available

• Restricted access to client and project information

• Reputable website, email and cloud-storage providers

• Software and system updates

• Appropriate document and record-management practices

• Secure disposal or deletion when information is no longer required

No internet transmission or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.

9. How long we retain personal information

We retain personal information only for as long as reasonably necessary for:

• Responding to and managing enquiries

• Providing our services

• Maintaining project and business records

• Meeting tax, accounting, insurance, contractual and legal requirements

• Resolving disputes or protecting legal rights

Unsuccessful or inactive enquiry information is periodically reviewed and deleted or de-identified when it is no longer reasonably required.

Client, project, financial and contractual records may need to be retained for longer periods where required for legal, insurance, professional or record-keeping purposes.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to technical, backup and legal limitations.

10. Accessing or correcting your information

You may contact us to:

• Request access to personal information we hold about you

• Ask us to correct information that is inaccurate, incomplete or out of date

• Withdraw a consent you previously provided, where applicable

• Ask a question about how your information is handled

We may need to verify your identity before responding.

In some circumstances, access may be restricted or refused where permitted by law. If that occurs, we will generally explain the reason unless we are legally prevented from doing so.

11. Privacy enquiries and complaints

If you have a privacy question, concern or complaint, please contact:

Malia Lindeberg
Urban Aspect Build Planning & Interior Design
Email: mail@urbanaspectinteriors.com.au
Telephone: 0438 777 713
Please include enough information for us to understand and investigate your concern. We will acknowledge and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

12. Third-party websites

Our website may contain links to social-media platforms and third-party websites. We are not responsible for the privacy practices or content of those services. We recommend reviewing their privacy policies before providing personal information.

13. Changes to this policy

We may update this Privacy Policy when our business practices, service providers or legal obligations change.

The current version will be published on our website with its effective date. We encourage you to review it periodically.

14. Contact us

For questions about this Privacy Policy or how we handle personal information, contact:

Urban Aspect Build Planning & Interior Design
ABN 95 167 621 489
Email: mail@urbanaspectinteriors.com.au
Telephone: 0438 777 713